bhaggo Privacy Policy

bhaggo takes the protection of users' personal information very seriously. This privacy policy applies to all services provided through the bhaggocasino.cam website and its Android and iOS applications. In this policy, "bhaggo", "we", and "our" refer to the organisation operating this platform, and "user", "you", and "your" refer to any person using our services.

This privacy policy, together with bhaggo's Terms and Conditions, governs your activity on our platform. By accessing the website, creating an account, or using our services, you consent to the collection and use of information as described in this policy. This policy is primarily intended for users residing in Bangladesh and complies with applicable laws of Bangladesh.

All information relating to your account use and services is kept strictly confidential by us and is not sold or exchanged with third parties for any commercial purpose. Information is used only to the extent necessary to provide the service properly.

2.1 Registration Information

When you open an account with bhaggo, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Preferred language and currency

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, bhaggo may need to verify your identity in certain cases. Information collected during this process includes:

• Copy of National ID (NID) or passport
• Proof of address
• Mobile banking account verification details

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, session duration, and activity history
• Preferred game categories and betting patterns (for service improvement)
• Information obtained through cookies and similar tracking technologies

2.4 Transaction Information

A record of every transaction is automatically saved at the time of deposit and withdrawal. This includes the transaction amount, time, payment method, and status. Numeric references of transactions made through bKash, Nagad, Rocket, or Upay are stored, but full account credentials are not retained by us.

bhaggo uses the collected information for the following purposes:

3.1 Service Operations

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Awarding bonuses and rewards
• Maintaining gaming and betting history

3.2 Security and Fraud Prevention

• Detecting suspicious logins or transactions
• Identifying and preventing multiple accounts
• Anti-money laundering (AML) monitoring
• Two-factor security including OTP verification

3.3 Customer Support

Your communication history with us is used to improve the quality of support provided through 24/7 live chat and email. This helps resolve your issues more quickly.

3.4 Responsible Gaming

bhaggo is committed to responsible gaming. By analysing your gaming patterns, we can identify potential issues and offer support where needed.

3.5 Service Development

• Technical improvements to the platform
• Monitoring and improving user experience
• Piloting new games and features
• Statistical analysis (without personal identification)

bhaggo does not sell or rent your personal information. However, limited information may be shared with certain trusted partners for the purpose of operating the service:

4.1 Technology Partners

Organisations that support game operations, payment processing, and the technical functioning of the platform receive only the information they need. All of them work under strict confidentiality agreements.

4.2 Payment Processors

The minimum information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is provided to the relevant service provider. Transaction information is also governed by their respective privacy policies.

4.3 Legal Obligations

Where disclosure of information is required under applicable laws of Bangladesh or by judicial order, bhaggo may provide the necessary information to legal authorities.

4.4 Business Transfers

In the event of a future business merger or acquisition, user information may be transferred. However, advance notice will be given in such circumstances, and there will be an opportunity to close the account if the new policy is not acceptable.

The bhaggo website and app use cookies and similar technologies. These help improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, carry out security checks, and run the core functions of the platform — these cannot be disabled.
• Functional Cookies: Remember your preferences (language, theme, last played game) — these are optional.
• Analytics Cookies: Examine platform usage patterns to identify areas for improvement — in the form of anonymous statistics.

5.2 Cookie Controls

Most browsers offer cookie control options. However, disabling essential cookies will prevent many important platform features from working and may cause login issues.

bhaggo follows the highest industry standards to protect your information. Our security infrastructure operates at the following levels:

6.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Password hashing — no password is stored in readable form
• Financial information stored with bank-level encryption
• Regular security testing and vulnerability assessments
• Dedicated firewall and intrusion detection systems

6.2 Administrative Security

• Staff access to data is restricted according to role
• Regular security training
• A rapid response plan for data breach incidents

6.3 User Responsibility

You also play an important role in keeping your account secure. Use a strong password, do not share your password with anyone, and if you notice any suspicious activity, notify our support team immediately.

bhaggo does not retain information longer than necessary. The retention period depends on the type and purpose of the data:

• Active Account Data: Retained for as long as the account remains active.
• Transaction History: Retained for the period required by financial record-keeping requirements.
• KYC Documents: Kept in secure storage after identity verification, for the minimum period required by law.
• Gaming Logs: Retained for a limited period for system security and dispute resolution.
• After Account Closure: Information required to meet legal obligations is retained for the designated period; the rest is deleted.

You have the following rights regarding your personal information, and bhaggo respects these rights:

8.1 Right to Access

You may request to view the information we hold about you at any time. Contact us via live chat or email and we will provide the information within the designated timeframe.

8.2 Right to Correction

If there is any error or incompleteness in your information, submit a correction request. Contact the support team to correct your name, address, or contact details.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

If you do not wish to receive marketing communications, you may opt out at any time. Service-related communications (such as transaction confirmations) are not covered by this opt-out.

All bhaggo services are strictly for users aged 21 and above. We do not knowingly collect any information from minors. Age is verified at the time of registration and identity documents are requested in cases of doubt.

If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If a guardian reports a concern about their child's account, we will take action without delay.

bhaggo takes extra care with financial transaction information. All deposit and withdrawal data processed through bKash, Nagad, Rocket, and Upay is protected with the highest level of encryption.

The reference number of every transaction — with a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000 — is securely stored. We never ask for your mobile banking PIN or password, and if any staff member requests this information, treat it as a sign of fraud.

You can learn more about bhaggo's security commitment and identity on our About Us page.

bhaggo reserves the right to update this privacy policy at any time. Users will be notified of significant changes via email or platform notifications.

If you continue using the platform after any changes, it will be assumed that you have accepted the new policy. We therefore encourage you to check this page regularly. The date of the most recent update is always shown at the top of the page.

If any conflict arises between this privacy policy and other policies, the provisions of the privacy policy will take precedence, unless clearly stated otherwise elsewhere.

If you have any questions, complaints, or requests regarding this privacy policy, please contact our support team. bhaggo provides support 24/7 in both Bengali and English:

• Live Chat: Instant contact via the chat icon at the bottom right of the website
• Email: [email protected]

If you wish to exercise your rights or request a correction of your information, we will respond as quickly as possible. For general privacy questions, you will find a lot of information on our FAQ page.